RETURN POLICY
At Ananda Design we want our customers to be completely satisfied with their purchases. If for some reason you would like to return an item, you can do so in a few simple steps. Returns and exchanges are accepted up to 14 days from date of delivery. All returned merchandise must be unused, tagged and in its original condition. All sale items are final sale – no refunds or exchanges. The original purchase price and any sales tax we charged (if applicable) will be refunded to the credit card with the exception of any original shipping charges. This refund will show up on your credit card from one to two billing cycles after the merchandise has been returned. To make it easier for you, your shipment will include these instructions as well.
Step 1: Contact us at: info@anandadesign.com to receive an email authorization number for a return. Please include your name, customer order number, item and reason for your return in the email.
Step 2: Please fill out the simple return form attached to the packing slip (that came with your purchase) and include it in your package. In order to better serve you in the future, please give a brief explanation as to why you are making the return.
Step 3: You may ship the item using any method you like. For your own protection, we strongly recommend that you send the package using a delivery service that will insure and track your goods such as USPS, UPS and FedEx, as we are not responsible for any lost or missing shipment returns.
Step 4: Please ship all returns to: Ananda Design Ltd. 132 west 36th Street, 9th Floor, New York, NY 10018 Phone: 212-645-1153
Exchanges:
Please follow the same instructions for returns (numbers 1 thru 4 above).
Make sure to specify on the return form the color, size and price of the replacement product. We will email you to facilitate any exchanges.
*Please note: If the exchange is of lesser value, than your credit card will be refunded the difference. If it is of greater value, then your credit card will be billed for the difference.
International Orders:
Please follow the same instructions for returns (numbers 1 thru 4 above).
*Please note: For international orders any customs and duties incurred are not the responsibility of Ananda Design Ltd. and is the sole responsibility of the purchaser.